ISBN: 978-617-7089-19-2 (Vol. 1)
	ISBN: 978-617-7089-18-5 (Series)
	DOI: 10.26697/9786177089192.2026
	BISAC: PSY046000

The series of monographs “Artificial Intelligence in Digital Society” aims to bring together the existing theories and practices of artificial intelligence in the Western and Eastern worlds. The idea of synergy plays a central role in the monographs. The monographs in this series represent an attempt to integrate the experience accumulated in recent years and propose new solutions to the problems of using artificial intelligence. This series of monographs is an important resource for researchers, professors and graduate students, as well as practitioners and specialists in the field of artificial intelligence.

CONTENTS
Introduction  Yuriy B. Melnyk	5
Part I. FOUNDATIONS AND EVOLUTION OF ARTIFICIAL INTELLIGENCE Chapter 1. The Evolution of the Theory and Practice of Artificial Intelligence Anatoliy V. Stadnik, Ulyana B. Mykhaylyshyn	10 11
Part II. REGULATION, ETHICS, AND THE FUTURE OF ARTIFICIAL INTELLIGENCE-DRIVEN TRANSFORMATION Chapter 2. The Regulation of Human Interactions with Artificial Intelligence Iryna S. Pypenko, Yuriy B. Melnyk	27 28
Chapter 3. Bridging the Society-Artificial Intelligence Gap through Holistic Digital Transformation Gugulethu Baduza, Lungile Penxa, Pelonomi Ramafi	42
Chapter 4. Artificial Intelligence Adoption and Its Effect on Small and Medium Enterprises Performance: A Lens of Technology – Organisation – Environment Framework and Ethical Principles Phenuel Makelana	55
Part III. ARTIFICIAL INTELLIGENCE-BASED CHATBOTS AND INTELLIGENT AGENTS Chapter 5. Artificial Intelligence-Driven Chatbots and Intelligent Agents for Monitoring, Evaluation, and Organisational Learning: A Review of Techniques and Trends Alfred T. Kgopa, Nkosikhona T. Msweli	70 71
Chapter 6. The Use of Artificial Intelligence-Based Chatbots to Promote the Sustainability of South African Small and Medium Enterprises in the Digital Era  Phenuel Makelana	87
Part IV. ARTIFICIAL INTELLIGENCE IN PRACTICE: INNOVATION, INTEGRATION, AND MANAGEMENT Chapter 7. Artificial Intelligence as the Engine of Invention: Revolutionizing Production, Decisions, and Consumer Value Stella Bvuma, Sylvia Sathekge	102 103
Chapter 8. Navigating Governance, Ethics, and Data Security Risks in Artificial Intelligence Adoption Sylvia Sathekge, Stella Bvuma	118
Chapter 9. Harnessing Smart Artificial Intelligence for Industrial 4.0: A South African Case Study of Manufacturing Industry Phumzile M. Mogoale, Agnieta B. Pretorius, Refilwe C. Mogase, Mmatshuene A. Segooa	132
Chapter 10. Human-Machine Collaboration in Sub-Saharan Africa: Bridging the Skills Gaps and Infrastructure Challenges Zamagoba Bisha, Florah S. Modiba	146
Part V. STRATEGIES FOR TRAINING SPECIALISTS IN THE DIGITAL SOCIETY USING ARTIFICIAL INTELLIGENCE Chapter 11. Creating a Higher Education Ecosystem Based on Artificial Intelligence Implementation Yuriy B. Melnyk, Iryna S. Pypenko	160 161
Chapter 12. Generative Artificial Intelligence in South Africa’s Higher Education: Assessing Readiness and Responsible Adoption Florah S. Modiba, Mmatshuene A. Segooa, Ignitia Motjolopane	174
Contributors	188

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